At Handmade Soko, we are committed to creating a safe, transparent, and trusted marketplace for handmade and creative products across Kenya.
We believe in supporting both buyers and sellers — fairly and responsibly.
Marketplace Purchases (Independent Sellers)
Most products listed on Handmade Soko are sold by independent sellers.
When you purchase from a seller:
- Your transaction is directly between you and that seller
- Each seller sets their own return and refund policy
- Seller-specific policies are available in their shop
We encourage buyers to review seller policies before purchasing.
If a dispute arises, we encourage buyers and sellers to resolve the matter directly.
Where marketplace rules are violated, Handmade Soko may:
- Review reported issues
- Issue warnings
- Suspend or remove seller accounts
However, while we support fair resolutions, , Handmade Soko does not guarantee refunds for marketplace transactions.
Items Purchased from the Handmade Soko Shop
Products sold directly through the Handmade Soko Shop are subject to a separate Return & Refund Policy.
If your purchase was made from our official shop, please refer to our dedicated policy here:
These purchases are handled directly by Handmade Soko under the terms outlined in that policy.
Our Commitment to Safe Trading
We are committed to:
- Promoting honest sellers
- Encouraging transparent communication
- Taking action against misuse of the platform
- Supporting fair and respectful transactions
Handmade Soko provides the platform that enables connections — but marketplace sales remain agreements between buyers and sellers.
Need help?
Contact us at connect@handmadesoko.co.ke for questions related to refunds and returns.
